Terms and condition
Effective Date: 05-05-2025
Last Updated: 05-05-2025
Welcome to Droppez Digital. These Terms and Conditions outline the rules and guidelines for using our website and services. By working with us or using our platform, you agree to the following:
1. Services Offered
At Droppez Digital, we provide a broad range of creative and technical services including but not limited to website development, branding, SEO, video editing, UI/UX design, and more; all our services are delivered based on availability, client requirements, and project scope, and we reserve the right to update, expand, or limit our service offerings without prior notice to ensure quality and focus on our core expertise.
2. User Obligations
By engaging with our services, you agree to provide clear, accurate, and timely information that is essential for us to deliver your project effectively, and you also commit to using our services responsibly, without violating any intellectual property rights, legal standards, or engaging in unethical practices, as maintaining a respectful and professional relationship is key to a successful collaboration.
3. Payments and Pricing
All service costs are clearly discussed and confirmed before any project begins, and depending on the project, we may request partial or full advance payment; we accept multiple payment methods including UPI, bank transfers, and PayPal, and any delays or failure to make timely payments can result in delays in project delivery or termination of service, with ownership of deliverables retained until dues are cleared.
4. Refund Policy
Refunds are strictly limited to cases where we are unable to deliver the agreed service, and under no circumstances will refunds be provided for completed work, delivered digital assets, or approved milestones; in custom projects, a non-refundable advance may be required to reserve resources and secure project timelines, and we aim to maintain fairness and transparency in all billing matters.
5. Intellectual Property
All creative and digital assets including code, design files, branding elements, and other deliverables remain the sole intellectual property of Droppez Digital until full and final payment is received; once payment is complete, ownership of final outputs is transferred to the client for their use, while we reserve the right to showcase our work in portfolios and promotional material unless a prior written NDA has been signed to restrict such usage.
6. Confidentiality
We understand the importance of confidentiality and are committed to protecting any sensitive, personal, or business information shared with us during the course of our collaboration, ensuring that such information will not be shared, sold, or disclosed to any third parties unless required by law or with your clear and written consent.
7. Use of Third-Party Tools
In the process of delivering our services, we may use third-party platforms, plugins, software tools, or hosting services, and while we strive to choose only trusted and reputable solutions, Droppez Digital is not responsible for any disruptions, errors, or limitations caused by these third-party tools, as we have no control over their terms, performance, or changes in service.
8. Limitation of Liability
While we are fully committed to delivering high-quality work within the agreed scope and timeline, Droppez Digital shall not be held liable for any indirect, incidental, or consequential losses or damages that may arise due to misuse of deliverables, delays caused by client-side bottlenecks, technical limitations, or any external factors beyond our control.
9. Termination
We reserve the right to pause or terminate any project if there is a breach of our terms, non-payment, consistent lack of communication, or unprofessional behavior from the client’s side, and in such instances, the client will still be responsible for compensating any work completed up to that point, and access to deliverables may be restricted until dues are cleared.
10. Governing Law
These Terms shall be interpreted in accordance with the applicable laws of Tamil nadu, India and although we strive to resolve any concerns through open communication and mutual agreement, any serious legal matters, if they ever arise, will be handled under the appropriate jurisdiction, with a strong commitment to fairness, transparency, and maintaining a positive client relationship.
11. Modifications to Terms
We may update or revise these Terms at any time to reflect changes in our services, legal requirements, or operational policies, and the most current version will always be available on our website; by continuing to use our services after such changes, you agree to be bound by the revised Terms automatically.
12. Contact Information
If you have any questions, clarifications, or wish to discuss any aspect of these Terms, we welcome you to contact us directly at [email protected] as we believe in open communication and are always here to support your needs and projects.